Shipping & Delivery Policy

This policy explains the shipping options currently offered by Olyserra, including order processing, shipping costs, estimated delivery times, tracking, and assistance for delayed or missing packages.

Where We Ship

Olyserra currently offers shipping to the United States.

Shipping availability may vary based on the delivery address and the products included in an order.

Shipping Cost

For our current U.S. shipping option:

Orders of $39.00 or more qualify for free standard shipping.

For orders below $39.00, available shipping methods and any applicable shipping charges will be displayed during checkout before the order is completed.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing may include payment verification, order review, product preparation, packaging, and transfer to the applicable fulfillment or shipping provider.

Orders placed on weekends or applicable public holidays may begin processing on the next business day.

Estimated Delivery

After an order has been processed and dispatched, the estimated delivery timeframe for our current U.S. shipping option is:

10–15 business days after dispatch

Delivery estimates may occasionally be affected by holidays, severe weather, transportation disruptions, carrier operations, address issues, unusually high shipping volumes, or other circumstances outside normal delivery operations.

Order Fulfillment

Depending on inventory availability, the products ordered, and the delivery destination, orders may be fulfilled through our own or partner facilities.

The location from which an order is dispatched may therefore differ from our registered business address.

Tracking

Once tracking information becomes available, customers will receive shipment or tracking details using the contact information associated with the order.

Please allow reasonable time for the carrier's tracking system to display its first update after shipment.

Delayed Shipments

If tracking has not updated for an extended period or your shipment appears unusually delayed, please contact:

Email: service@olyserra.com

Please include your order number so our support team can review the available shipping information and assist you with the next steps.

Missing Packages

If you believe a package may have been lost during delivery, please contact us at service@olyserra.com with your order number.

We will review the available order and tracking information and assist in determining an appropriate next step.

A customer inquiry will not be automatically rejected solely because a carrier's tracking page displays a particular delivery status.

Incorrect Address

Customers are responsible for reviewing their delivery information carefully before completing an order.

If you notice an address error, please contact us as soon as possible. We will make reasonable efforts to assist with requested changes, but an address change cannot be guaranteed once fulfillment or shipping has begun.

Shipping Support

Email: service@olyserra.com
Phone: +86 19306179909

Olyserra is owned and operated by Peixian Xingzhiyao Network Technology Co., Ltd.