FAQ

Frequently Asked Questions

Where do you currently ship?

Olyserra currently provides shipping to customers in the United States.

Do you offer free shipping?

Yes. Standard shipping is free for orders of $39.00 or more.

For orders below $39.00, available shipping options and any applicable charges will be shown during checkout.

When should I expect my order?

Orders are typically processed within 1–3 business days after payment is confirmed.

After your order has been dispatched, the estimated delivery timeframe for our U.S. shipping option is 10–15 business days after dispatch.

Delivery estimates may occasionally be affected by weekends, holidays, carrier disruptions, severe weather, address issues, or other circumstances beyond normal shipping operations.

Will I receive tracking information?

When tracking is available, shipping and tracking details will be sent using the contact information associated with your order after shipment.

Carrier tracking systems may require some time to display the first update.

What should I do if tracking stops updating?

If tracking has not changed for an extended period, please email service@olyserra.com and include your order number.

We will review the available shipping information and assist you with the next steps.

What if tracking says "Delivered," but I cannot find my package?

Please first check the delivery area and, where applicable, ask household members, neighbors, building reception, or property management.

If you still cannot locate the package, contact us at service@olyserra.com with your order number so we can review the delivery information.

How long do I have to request a return?

Eligible products can be returned within 90 calendar days of delivery.

Return eligibility is subject to the conditions described in our Return & Refund Policy.

How do I start a return?

Email service@olyserra.com with:

  • Your order number

  • The item you want to return

  • The reason for the request

  • Supporting photos or videos when relevant

Please wait for return instructions before sending the item.

Where should I send my return?

Do not automatically send returns to our registered business address.

After your return is approved, our support team will provide the appropriate return destination and instructions.

Who pays the return shipping cost?

For returns based on personal preference or a change of mind, customers are generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us. We will review the issue and provide an appropriate return, replacement, or refund solution without additional cost to the customer where applicable.

How long does a refund take?

After an approved return has been received and inspected, refunds are generally issued to the original payment method within 5–10 business days.

Your payment provider or financial institution may require additional time to post the funds to your account.

How can I contact Olyserra?

Email: service@olyserra.com
Phone: +86 19306179909

Olyserra is owned and operated by Peixian Xingzhiyao Network Technology Co., Ltd.