Returns & Refunds

We want the return process at Olyserra to be clear and straightforward.

90-Day Return Window

Eligible products may be returned within 90 calendar days after the date of delivery.

Conditions for Return

Unless an item was received damaged, defective, incorrect, or materially different from its description, products being returned should generally:

• Be unused and unworn

• Remain in their original condition

• Include original packaging and accessories, where applicable

• Be free from damage caused by misuse or unauthorized alteration

Some products may have reasonable return restrictions due to hygiene, personalization, safety, or similar considerations. Product-specific restrictions will be disclosed where applicable.

Starting a Return

Before shipping anything back, email:

service@olyserra.com

Please include your order number, the item involved, your reason for requesting a return, and relevant photographs or videos when appropriate.

We will review the request and provide return instructions if the return is approved.

Where to Send Returns

Please do not send returns directly to our registered business address.

Approved returns may need to be sent to a designated return facility. The appropriate return address and instructions will be provided by our customer support team after approval.

Return Shipping Costs

For preference-based returns, such as a change of mind, customers are generally responsible for the cost of returning the item.

If you receive a product that is damaged, defective, incorrect, or materially different from the description, contact us. After reviewing the issue, we will provide an appropriate replacement, refund, or return arrangement at no additional cost to you where applicable.

Damaged or Incorrect Orders

If there is a problem with your order, please contact service@olyserra.com and provide:

• Your order number

• A description of the issue

• Clear photos or videos when relevant

We will review the information and determine an appropriate resolution.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund status.

Approved refunds are generally sent back to the original payment method within 5–10 business days after inspection.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Shipping Charges

For preference-based returns, original shipping charges, if any were paid, may not be refundable except where required by applicable law.

This does not limit the remedies available for damaged, defective, incorrect, or materially misdescribed products.

Return Support

Email: service@olyserra.com
Phone: +86 19306179909

Olyserra is operated by Peixian Xingzhiyao Network Technology Co., Ltd.