Privacy Policy
Last Updated: October 6, 2026
This Privacy Policy explains how Peixian Xingzhiyao Network Technology Co., Ltd., operating the Olyserra brand ("Olyserra," "we," "us," or "our"), collects, uses, discloses, and safeguards information when you browse our website, purchase products, communicate with us, or otherwise interact with our services.
1. Information We May Collect
Depending on your interaction with Olyserra, we may collect:
Personal and contact details
Such as your name, email address, telephone number, billing address, and shipping address.
Purchase and order information
Including products ordered, order numbers, transaction details, shipping status, returns, and refunds.
Payment-related information
Payments may be handled by third-party payment providers. We may receive transaction information required to confirm and manage your purchase.
Technical and browsing information
This may include IP address, browser type, device information, referring pages, pages viewed, and interactions with our website.
Customer support communications
Information you voluntarily provide when contacting us, including emails, messages, photographs, videos, and other supporting materials.
2. Why We Use Your Information
Information may be used to:
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Process and fulfill purchases
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Arrange order delivery
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Provide tracking and order updates
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Manage returns and refunds
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Respond to questions and support requests
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Help identify fraudulent or unauthorized transactions
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Maintain and improve website functionality
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Meet applicable legal and regulatory requirements
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Provide marketing communications where permitted and consistent with your preferences
3. Cookies and Similar Technologies
Our website may use cookies and comparable technologies to support essential website functionality, remember preferences, understand website activity, improve performance, and support analytics or advertising functions where applicable.
You may be able to control certain cookies through your browser or available consent settings.
Restricting certain cookies may affect some website features.
4. When Information May Be Shared
We may provide information to service providers where reasonably necessary to operate our store, including:
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Payment processors
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Shipping and fulfillment partners
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E-commerce and website service providers
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Analytics and technology providers
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Customer support providers
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Fraud prevention and security providers
Information may also be disclosed where required by applicable law or reasonably necessary to protect our rights, customers, services, or business.
5. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order administration, recordkeeping, dispute resolution, enforcement of agreements, and applicable legal obligations.
6. Information Security
We use reasonable administrative, organizational, and technical safeguards intended to protect personal information.
No method of internet transmission or electronic storage can, however, be guaranteed to be completely secure.
7. Your Privacy Choices and Rights
Depending on applicable law and your location, you may have rights regarding your personal information, such as requesting access, correction, deletion, or additional information about how your data is processed.
Privacy-related requests can be submitted to:
We may request reasonable information to verify your identity before completing certain requests.
8. Children's Privacy
Our services are not intended for children who are not legally permitted to make online purchases or provide personal information without appropriate authorization.
If we learn that information has been collected in violation of applicable children's privacy requirements, we will take reasonable steps to address the matter.
9. Third-Party Websites and Services
Our website may contain links to or integrations with services operated by third parties.
Those third parties maintain their own privacy practices, and their handling of information is governed by their respective privacy policies.
10. Updates to This Policy
We may revise this Privacy Policy when our services, business practices, or applicable requirements change.
The revised version will be published on this page together with an updated "Last Updated" date.
11. Contact Information
For privacy-related questions:
Brand: Olyserra
Company: Peixian Xingzhiyao Network Technology Co., Ltd.
Address: Room 401, Block B1, Financial Center, Hanyuan Subdistrict, Peixian County, Xuzhou, Jiangsu, China
Email: service@olyserra.com
Phone: +86 19306179909